Privacy Policy

Welcome to Wings Over. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wings-over.rest, place orders, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (wings-over.rest), as well as any related services, promotions, or applications offered by Wings Over (collectively referred to as the "Services").

1. About Us

Wings Over is a food service business operating in the United States. Our contact details are as follows:

For any questions or concerns about this Privacy Policy or our data practices, you may contact us at any time using the details provided above.

2. Applicable Laws and Legal Framework

As a business operating in the United States, Wings Over is committed to complying with all applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in connection with the collection, use, and protection of consumer data.
• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which grants specific privacy rights to California residents.
• The Children's Online Privacy Protection Act (COPPA), which governs the collection of personal information from children under the age of 13.
• Other applicable state privacy laws, including those enacted in Virginia, Colorado, Connecticut, Texas, and other states with comprehensive consumer data privacy legislation.
• Industry-specific regulations applicable to food service businesses operating in the United States.

Where California law applies, California residents are entitled to additional rights as described in detail in Section 10 of this policy.

3. Information We Collect

We collect information about you in various ways when you interact with our website, place orders, sign up for promotional communications, or otherwise use our Services. The categories of information we collect are described below.

3.1 Personal Information You Provide Directly

When you voluntarily provide information to us, we may collect the following:

• Contact Information: Your full name, email address, phone number, and delivery or billing address.
• Account Credentials: Username and password if you create an account on our website.
• Order Information: Details of food items you order, special dietary requests or instructions, preferred delivery times, and payment method information.
• Payment Information: Credit or debit card details, billing addresses, and transaction history. Note that full payment card numbers are processed by our secure third-party payment processors and are not stored on our servers.
• Communication Data: Messages, feedback, reviews, or complaints you send to us through contact forms, email, or customer service channels.
• Promotional Preferences: Your preferences for receiving marketing communications and newsletters from us.
• Loyalty Program Information: If applicable, your enrollment details and activity within any loyalty or rewards program we offer.

3.2 Information Collected Automatically

When you visit our website, we and our third-party service providers automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: Internet Protocol (IP) address, browser type, referring/exit pages, date and time of access, pages viewed, time spent on pages, and other standard server log information.
• Usage Data: Clickstream data, links clicked, search queries made on our site, features used, ordering behavior, and interaction patterns.
• Location Data: General geographic location based on your IP address, and, with your permission, more precise location data from your device to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 8 for more details on our cookie practices.

3.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Delivery Partners: Information from third-party food delivery platforms when orders are placed through those channels.
• Social Media Platforms: If you choose to interact with us through social media or log in using social media credentials, we may receive profile information from those platforms consistent with your privacy settings.
• Analytics Providers: Aggregated or pseudonymous data about user behavior from analytics services.
• Marketing Partners: Contact or demographic data from marketing partners to help us reach potential customers.
• Business Partners: Information from partners who help us provide our services, such as mapping or payment services.

4. How We Use Your Information

Wings Over uses the information we collect for a variety of legitimate business and operational purposes. Specifically, we use your data in the following ways:

4.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup.
• To communicate with you about your order status, delivery updates, and any issues that may arise.
• To manage your account and provide customer support.
• To process payments and send receipts or invoices.
• To facilitate returns, refunds, or complaint resolution.

4.2 Website Operation and Improvement

• To operate, maintain, and improve our website and mobile applications.
• To personalize your experience, including displaying relevant menu items, offers, or content based on your preferences and past orders.
• To troubleshoot technical issues and ensure the security of our platform.
• To conduct internal research and analytics to understand how users interact with our services.
• To test new features, products, and services before public release.

4.3 Marketing and Communications

• To send you promotional emails, special offers, newsletters, and updates about new menu items or services, where you have consented to receive such communications.
• To display personalized advertisements on our website and on third-party platforms, based on your browsing behavior and preferences.
• To administer contests, sweepstakes, loyalty programs, or surveys.
• To conduct market research and analyze food service trends.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at [email protected]. Please note that even after opting out of marketing, you will still receive transactional communications related to your orders.

4.4 Legal Compliance and Safety

• To comply with applicable federal, state, and local laws and regulations.
• To respond to legal requests, court orders, or government authority requests.
• To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Wings Over, our customers, and the public.

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent. However, we do share your information in the following circumstances:

5.1 Service Providers

We share personal information with trusted third-party vendors and service providers who assist us in operating our business, including:

• Payment Processors: Secure third-party companies that handle credit card and payment transactions on our behalf.
• Delivery Services: Third-party delivery drivers or platforms used to fulfill food orders.
• Cloud and Hosting Providers: Companies that host our website and data infrastructure.
• Email and Marketing Platforms: Services that help us send marketing emails and manage customer communications.
• Analytics Providers: Companies such as Google Analytics that help us understand website usage.
• Customer Support Tools: Platforms used to manage customer inquiries and complaints.

All service providers are contractually obligated to use your information only for the purposes for which it was disclosed and to maintain appropriate security safeguards.

5.2 Business Transfers

In the event that Wings Over undergoes a merger, acquisition, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information when required to do so by law or in response to valid legal processes, including subpoenas, court orders, or government requests. We may also disclose information when we believe, in good faith, that disclosure is necessary to:

• Protect the rights or property of Wings Over;
• Protect the personal safety of our customers or the public;
• Investigate or prevent fraud or illegal activities;
• Respond to an emergency that threatens life or safety.

5.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so, such as when you participate in partner promotions or opt-in programs.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use SSL/TLS encryption to secure data transmitted between your browser and our website.
• Secure Payment Processing: Payment card information is processed using PCI-DSS compliant payment processors and is never stored in plain text on our systems.
• Access Controls: We restrict access to personal information to employees, contractors, and service providers who need it to perform their job functions, and all such parties are bound by confidentiality obligations.
• Regular Security Audits: We periodically review our information collection, storage, and processing practices to guard against unauthorized access.
• Incident Response: We maintain a data breach response plan and will notify affected users and regulators as required by applicable law in the event of a security incident.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding the personal information we hold about you. We honor these rights to the fullest extent required by law.

7.1 General Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions required by law (such as information needed to complete transactions or comply with legal obligations).
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Data Portability: Where technically feasible, you have the right to receive a copy of your personal data in a structured, machine-readable format.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it was collected, and the categories of third parties with whom it has been shared.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, to the extent that our use of advertising technologies constitutes a "sale" or "sharing" under California law, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit the use of sensitive personal information to what is necessary to perform the services you request.
• Right of Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different level of quality because you exercised your privacy rights.

To submit a privacy rights request as a California resident, please contact us at [email protected] with the subject line "California Privacy Request." We will respond to verifiable consumer requests within 45 days, with the possibility of one extension of an additional 45 days when reasonably necessary.

7.3 Exercising Your Rights

To exercise any of the rights described above, you may:

• Email us at: [email protected]
• Visit our website: wings-over.rest

We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive, repetitive, or clearly unfounded. In those cases, we will inform you of the applicable fee before proceeding.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. Cookies are small text files that are stored on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website, enabling features such as shopping cart functionality, user authentication, and security. These cannot be disabled without impairing the functionality of our site.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting anonymous information. We use this data to improve our website's performance and user experience.
• Functionality Cookies: These cookies remember your preferences, such as your location, language, and previous orders, to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They also help measure the effectiveness of advertising campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling cookies may affect the functionality of our website and your ability to place orders. You may also opt out of interest-based advertising through industry tools such as the Digital Advertising Alliance's opt-out tool at www.aboutads.info/choices.

For detailed information about the cookies we use, please review our full Cookie Policy available on our website.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, and to comply with our legal obligations. Our general retention practices are as follows:

After the applicable retention period, we will securely delete or anonymize your personal information. In some cases, we may retain anonymized or aggregated data indefinitely for research and analytical purposes, as this data can no longer be used to identify you.

10. Children's Privacy

Wings Over's website and Services are directed to adults aged 18 and over. We do not knowingly solicit data from, or market to, children under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will promptly delete that information from our records.

Additionally, in compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect any personal information from children under 13 years of age. If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

If you are under 18 years of age, please do not use our Services, submit any personal information, or attempt to register for an account without verifiable parental consent.

11. International Data Transfers

Wings Over is headquartered in the United States, and your information is primarily collected, stored, and processed within the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

The data protection laws in the United States and other countries where we operate may differ from those in your country of residence. By using our Services, you acknowledge that your information may be transferred internationally and consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

We take steps to ensure that any international transfer of personal data is conducted with appropriate safeguards, including by using standard contractual clauses and ensuring that our service providers maintain adequate data protection measures consistent with applicable law.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Wings Over. This Privacy Policy does not apply to third-party services, and we are not responsible for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Links to third-party sites, including social media platforms such as Facebook, Instagram, or Twitter, do not constitute our endorsement or recommendation of those sites or their operators.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Because there is currently no universally accepted standard for responding to DNT signals, our website does not currently respond to browser DNT signals. However, you can manage your tracking preferences through our cookie settings and the opt-out tools described in Section 8.

14. How to File a Complaint

If you have a concern about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the primary federal authority for consumer privacy matters is:

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so that we have an opportunity to address your concerns. We take all privacy complaints seriously and will work diligently to resolve any issues.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and for any reason. When we make changes, we will update the "Last Updated" date at the top of this policy and post the revised policy on our website at wings-over.rest.

For significant changes that materially affect your rights or how we use your personal information, we will provide more prominent notice, such as a notification on our website homepage or an email to registered users. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised policy, please discontinue use of our Services and contact us to delete your account and personal information.

16. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise any of your privacy rights, please do not hesitate to contact us:

We will make every effort to respond to your inquiry within 30 business days. For California residents submitting verifiable consumer requests under the CCPA/CPRA, we will respond within 45 days, as required by law.